Shipping policy
⭕ We provide shipping to all governorates across Egypt.
⭕ Shipping Fees must be prepaid to confirm your order.
⭕ All shipping costs for purchases, returns or exchanges are the responsibility of the customer.
⭕ All shipping costs for purchases, returns or exchanges are the responsibility of the customer.
⭕ Customers have the right to inspect the order upon delivery. If they choose to reject the item without any defect, they will be required to pay the shipping fees.
⭕ In case of an accepted return, we will refund the item’s value only (excluding shipping fees) via InstaPay.
⭕ Free shipping is only applicable when the order is accepted. If the order is rejected, the customer must cover the shipping cost.
⭕ We’re committed to treating you right and making the process smooth — as long as everything’s fair on both sides.
Thanks for being part of the Kialo movement.